TWIN:DESK
An everyday workspace for documents, knowledge and AI assistants. A browser application that turns a basic chat into a complete workspace for employees, teams and entire organisations — with institutional memory, data control and integration with administrative processes
More than a chat window
Before the user asks anything, TWIN:DESK suggests a summary of today's meetings, a daily plan based on calendars, email and tasks, or a review of recent emails
Specialised assistants instead of a generic chatbot
A rigorously configured analyst is assigned to a specific department or case. The workspace receives its own knowledge bases, system tools, automation workflows (such as video analysis or invoice processing) and, optionally, image generation and analysis, memory and chat history
Company knowledge that AI does not confuse with the archive
The system understands document metadata, versions, status and validity periods — distinguishing public knowledge from confidential data, and archives from current procedures. Every answer cites a specific file passage. The Knowledge Gap Register captures unanswered questions, while the MCP module directs conversations to processes that perform real operations in connected systems
Capabilities beyond an ordinary chat
The integration layer classifies documents, extracts data, summarises and works with the knowledge base, while communication with source systems passes through controlled orchestration. Further use cases are introduced in stages without losing control of data
48 TWIN:DESK features
The complete workspace feature list: access and profiles, chat and models, knowledge and data, agents and automations
- Secure user login with Microsoft SSO accounts and OAuth/LDAP protocols, integrated with the customer's Active Directory
- Automated identity and user-permission management through SCIM 2.0 integration
- User-role support, including at least a User role for chat, files and personal costs and an Admin role for global configuration, models, auditing and security
- Dynamic adjustment of function visibility to the user's role, workspace, resource permissions and system configuration
- Saving, searching, deleting and controlling persistent user preferences and facts remembered by the system
- Resolving user-memory conflicts, detecting contradictory data and selecting the correct profile version
- Conversation with the user's digital twin, including persistent memory, a multi-level cognitive profile and automatic knowledge synchronization from work history
- Exporting digital-twin memory and making it available as a context source for the AI model
- Exporting the user's complete configuration and digital-twin memory to a formatted .zip file for migration or backup
- Training the digital twin from dynamic context sources such as Google/Outlook calendars, Gmail/Exchange mail and Slack/Teams messengers
- Maintaining a transparent learning and summary journal that lets the user review and edit knowledge acquired by the digital twin
- Isolating user data according to least-privilege principles, with access limited to data assigned to the appropriate organizational group or project
- Creating workspaces, adding users with WRITE/READ roles and managing access to resources within a workspace
- Starting new conversations in the correct context of the selected workspace
- Selecting an LLM according to data sensitivity, task type and applicable policies, with routing to the appropriate providers
- Changing the LLM used during a session without losing the established context
- Handling conversation history, attachments, knowledge-source selection and conversation exports in the main chat interface
- Quickly exporting agent-generated files by dragging and dropping them directly onto the user's computer
- A Prompt Assistant that supports effective instructions following the CRISPE standard and lets users create, edit and use ready prompts in chat
- Preserving conversation history with options to export, share and tag conversations
- Voice chat with speech recognition and voice synthesis
- Image generation and editing with integrated visual models
- Consulting several models with one question to compare results and synthesize an answer
- A split view for parallel comparison of results generated by different models
- Structured responses compliant with a JSON schema for cloud and local models
- Executing Python, SQL and other commands directly in the chat window with results presented in the user interface
- Selecting a work mode: knowledge search, tasks performed by a computer agent or conversation with a digital twin
- Personalizing the digital twin, including its name, image and multilingual interface and model configuration
- Advanced DAG-based rollback of agent actions with a visible reversal plan and user confirmation
- Learning from recurring user decisions and proposing automation after approval
- A feedback loop for rating model responses and maintaining a rating register to optimize quality
- File uploads, OCR, knowledge-base management, workspace creation and parent-project management
- A central RAG database with mechanisms that reduce hallucination risk
- A document-filtering panel based on metadata within a workspace
- Advanced OCR that describes images and charts in a form useful to LLMs
- Use of personal knowledge sources such as local folders, Outlook mail, calendars and Microsoft Teams without loading data into the central RAG database
- A live view of knowledge sources used in a conversation
- Knowledge-gap management when context is missing instead of generating uncertain or hallucinated answers
- A metadata-only graph layer that does not use raw prompts, complete conversation content or private user memory
- Making Microsoft mail and calendar data available as context sources for AI
- An independent rich-text editor with AI functions, versioning and real-time collaboration
- Scheduled execution of scripts and prompts with execution history and status
- Planning work-time blocks and generating time reports from system activity and calendars
- Work-planning automation, including morning priority triage and daily activity summaries
- A task manager with Kanban boards, task statuses and due dates
- Defining if/then behavioral rules in natural language
- Calling n8n workflows and integrating with Langflow and flows
- Controlled task delegation to other agents with approval mechanisms and limits
What is coming to TWIN:DESK in the next quarters
40 roadmap items through Q3 2027. The full list for all layers is on a separate page
2026/Q3IN PROGRESS
TD-504Prompt & Workspace CopilotCreating effective system instructions and workspace settings requires experience that not every process owner possesses
TD-505Guided User OnboardingA first encounter with a complex application can be overwhelming, delaying productive use and increasing support requests
TD-510Outlook-to-Asana Meeting SyncMeeting decisions must be copied manually into the task system, resulting in delays and missed commitments
TD-511Local Agent Token TelemetryToken consumption by tools running on employee computers remains outside centralized cost reporting and limit management
TD-513Named Document VersionsWithout named checkpoints, it is difficult to return to an approved version, compare changes, and identify the currently binding document
TD-514Meeting Transcription & Speaker MappingMeeting recordings are time-consuming to review, and without separating speakers it is difficult to assign decisions and commitments
TD-515Enterprise Translation WorkspaceMultilingual teams spend time on manual translation and struggle to maintain consistent industry terminology
TD-516Agentic Retrieval NavigatorLong and complex documents require navigation through structure and dependencies that simple text chunking does not preserve
TD-517Consolidated Report BuilderCreating cross-project summaries from multiple sources requires manual data consolidation and format standardization
TD-518Verified Calculation EngineCalculations performed solely by a language model can be inaccurate and difficult to reproduce, especially in reports subject to audit
2026/Q4
TD-425Knowledge Authority LayerIn large organizations, documents vary in importance, freshness, and scope, so AI responses must select the right sources based on the user's role and the context of the matter
TD-426Knowledge Graph RAGTraditional context search loses the relationships between documents, concepts, and agent outputs, resulting in fragmented answers that are difficult to justify
TD-427AI Tool StudioBuilding integrations and interface components usually requires development work, which delays the rollout of new capabilities for business users
TD-430Federated TwinDesk ClusterShared infrastructure should, when needed, allow individual components to be separated and used by other teams or in other situations — including emergencies — and easily reintegrated afterwards
Questions about TWIN:DESK
13 answers
TWIN:DESK includes a Prompt Assistant that helps formulate instructions in line with the CRISPE-CDF prompt engineering standard
A document can be marked confidential immediately. The system then permanently blocks its use in conversations with external cloud AI models
No. It is a multimodal AI workspace supporting voice commands, attachment analysis and “computer mode”, where AI agents perform tasks on the user's behalf
It reveals features progressively: beginners see a simple chat, while experts have full access to a terminal and workflow automation
EZD RP and EZD PUW, e-Doręczenia, KSeF 2.0 and ePUAP authentication
It is an everyday workspace that builds institutional memory: it securely handles internal documents and knowledge bases (RAG) and includes tools for automating tasks and processes
A question goes to up to five selected models in parallel. The platform collects and compares their responses, then prepares one final answer — with greater confidence in the result
The virtual accounting unit Twin:Coin hides complex token price lists and makes it easier to report and limit team costs
It can work proactively: using email, task management and calendar integrations to prepare daily plans or meeting summaries
Instead of inventing an answer, TWIN:DESK records the gap in the Knowledge Gap Register. Managers get a concrete indication of which procedures and instructions need updating
Yes. Dedicated workspaces provide their own avatar, system-prompt guidelines and assigned tools, such as a code interpreter for the IT department
A personal AI agent that learns how a user works and uses their knowledge, documents and activity history. It helps automate repetitive tasks and prepare recommendations — within the oversight boundaries set by the organisation
It enables use of the user's personal knowledge sources: local folders, Outlook email, Microsoft Teams and calendars. AI works with them locally, without copying sensitive data into a central RAG knowledge base