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TWIN:DESK

An everyday workspace for documents, knowledge and AI assistants. A browser application that turns a basic chat into a complete workspace for employees, teams and entire organisations — with institutional memory, data control and integration with administrative processes

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×5AI engines in the Model Council
RAGanswers with source citations
MCPopen integration standard
3deployment options
Four pillars

More than a chat window

Before the user asks anything, TWIN:DESK suggests a summary of today's meetings, a daily plan based on calendars, email and tasks, or a review of recent emails

01
AI interactionchat as an intelligent entry point: model switching based on task confidentiality, context control, multimodality and proactive suggestions
02
Institutional knowledgedocuments, knowledge bases and case law as working material (RAG), with source citations
03
Operational worknotes, tasks, automations, reports and calendars in one place
04
OversightRBAC, audits, data classification, integration and model control
TWIN:DESK · New conversation
Good morning, AnnaWorkspace: Finance Department · status: confidential data
Suggestion: you have 3 meetings today. Prepare a summary and daily plan from your calendar, email and tasks?
Ask the assistant or drag a file…Prepare a summary and daily plan
Attachmentsconversation files
Councilmultiple models at once
Daily routineworking mode
Agent selectiondomain assistants
“Computer” modeautonomous tasks
Voice commandsmultimodal input
Suggestionsmeetings, tasks, summaries
Security statusworkspace confidentiality
Input panel: eight elements instead of an empty chat window
Domain assistants

Specialised assistants instead of a generic chatbot

A rigorously configured analyst is assigned to a specific department or case. The workspace receives its own knowledge bases, system tools, automation workflows (such as video analysis or invoice processing) and, optionally, image generation and analysis, memory and chat history

How a domain assistant is built
Identity and access · avatar, name, description, tags, base engine; · who on the team has access · Non-negotiable rules · required file search, internal · files as the source of truth, · no fabricated content · Answer standard · communication style and source citations · Assistant · domain assistant · processing flow · 1 · question assessment · 2 · retrieval · 3 · analysis · 4 · answer based on files · Own knowledge bases · System tools · Automation workflows · e.g. video analysis, invoice processing · Images, memory, chat history · optional · ASSISTANT CONFIGURATION · THE WORKSPACE RECEIVES
Working with company knowledge (RAG)

Company knowledge that AI does not confuse with the archive

The system understands document metadata, versions, status and validity periods — distinguishing public knowledge from confidential data, and archives from current procedures. Every answer cites a specific file passage. The Knowledge Gap Register captures unanswered questions, while the MCP module directs conversations to processes that perform real operations in connected systems

QuestionWho approves an invoice over PLN 50,000?
skipped · archived
Invoice handling procedure v2.1
status: archivedvalid until March 2026
selected · current
Invoice handling procedure v3.0
status: currentfrom 1 April 2026confidentiality: internalowner: Finance Department
The treasurer approves invoices over PLN 50,000 within 3 working days11 · Invoice handling procedure v3.0, § 4(2) · current version
Mechanisms

Capabilities beyond an ordinary chat

Progressive disclosuresimple chat for beginners, a full terminal and automations for experts
Model Councilthe same question sent to up to 5 AI engines, producing one final answer
Confidentiality at uploadconfidential files permanently blocked from open models
Twin:Coina virtual budgeting unit instead of token price lists
Custom request rulesenforce language, block topics, hand a case over to an operator
Integrations

The integration layer classifies documents, extracts data, summarises and works with the knowledge base, while communication with source systems passes through controlled orchestration. Further use cases are introduced in stages without losing control of data

Integrations — through controlled orchestration
EZD RP · EZD PUW · e-Doręczenia (Polish e-delivery) · ePUAP · Polish Trusted Profile · KSeF 2.0 · Domain systems · Asseco · Comarch · Sygnity · Sputnik Software · Microsoft 365 · Outlook · Teams · Automations · n8n · Langflow · TWIN:DESK · integration layer · classification · documents · extraction · data and summaries · orchestration · controlled, in stages · PUBLIC-SECTOR SYSTEMS · ORGANISATIONAL SYSTEMS AND TOOLS
FEATURE CATALOGUE

48 TWIN:DESK features

The complete workspace feature list: access and profiles, chat and models, knowledge and data, agents and automations

Access management and profiling13
  1. Secure user login with Microsoft SSO accounts and OAuth/LDAP protocols, integrated with the customer's Active Directory
  2. Automated identity and user-permission management through SCIM 2.0 integration
  3. User-role support, including at least a User role for chat, files and personal costs and an Admin role for global configuration, models, auditing and security
  4. Dynamic adjustment of function visibility to the user's role, workspace, resource permissions and system configuration
  5. Saving, searching, deleting and controlling persistent user preferences and facts remembered by the system
  6. Resolving user-memory conflicts, detecting contradictory data and selecting the correct profile version
  7. Conversation with the user's digital twin, including persistent memory, a multi-level cognitive profile and automatic knowledge synchronization from work history
  8. Exporting digital-twin memory and making it available as a context source for the AI model
  9. Exporting the user's complete configuration and digital-twin memory to a formatted .zip file for migration or backup
  10. Training the digital twin from dynamic context sources such as Google/Outlook calendars, Gmail/Exchange mail and Slack/Teams messengers
  11. Maintaining a transparent learning and summary journal that lets the user review and edit knowledge acquired by the digital twin
  12. Isolating user data according to least-privilege principles, with access limited to data assigned to the appropriate organizational group or project
  13. Creating workspaces, adding users with WRITE/READ roles and managing access to resources within a workspace
Chat and work with an AI model18
  1. Starting new conversations in the correct context of the selected workspace
  2. Selecting an LLM according to data sensitivity, task type and applicable policies, with routing to the appropriate providers
  3. Changing the LLM used during a session without losing the established context
  4. Handling conversation history, attachments, knowledge-source selection and conversation exports in the main chat interface
  5. Quickly exporting agent-generated files by dragging and dropping them directly onto the user's computer
  6. A Prompt Assistant that supports effective instructions following the CRISPE standard and lets users create, edit and use ready prompts in chat
  7. Preserving conversation history with options to export, share and tag conversations
  8. Voice chat with speech recognition and voice synthesis
  9. Image generation and editing with integrated visual models
  10. Consulting several models with one question to compare results and synthesize an answer
  11. A split view for parallel comparison of results generated by different models
  12. Structured responses compliant with a JSON schema for cloud and local models
  13. Executing Python, SQL and other commands directly in the chat window with results presented in the user interface
  14. Selecting a work mode: knowledge search, tasks performed by a computer agent or conversation with a digital twin
  15. Personalizing the digital twin, including its name, image and multilingual interface and model configuration
  16. Advanced DAG-based rollback of agent actions with a visible reversal plan and user confirmation
  17. Learning from recurring user decisions and proposing automation after approval
  18. A feedback loop for rating model responses and maintaining a rating register to optimize quality
Knowledge and data management8
  1. File uploads, OCR, knowledge-base management, workspace creation and parent-project management
  2. A central RAG database with mechanisms that reduce hallucination risk
  3. A document-filtering panel based on metadata within a workspace
  4. Advanced OCR that describes images and charts in a form useful to LLMs
  5. Use of personal knowledge sources such as local folders, Outlook mail, calendars and Microsoft Teams without loading data into the central RAG database
  6. A live view of knowledge sources used in a conversation
  7. Knowledge-gap management when context is missing instead of generating uncertain or hallucinated answers
  8. A metadata-only graph layer that does not use raw prompts, complete conversation content or private user memory
Agents and automation9
  1. Making Microsoft mail and calendar data available as context sources for AI
  2. An independent rich-text editor with AI functions, versioning and real-time collaboration
  3. Scheduled execution of scripts and prompts with execution history and status
  4. Planning work-time blocks and generating time reports from system activity and calendars
  5. Work-planning automation, including morning priority triage and daily activity summaries
  6. A task manager with Kanban boards, task statuses and due dates
  7. Defining if/then behavioral rules in natural language
  8. Calling n8n workflows and integrating with Langflow and flows
  9. Controlled task delegation to other agents with approval mechanisms and limits
DEVELOPMENT ROADMAP

What is coming to TWIN:DESK in the next quarters

40 roadmap items through Q3 2027. The full list for all layers is on a separate page

Full SAIE development roadmap

2026/Q3IN PROGRESS

TD-504Prompt & Workspace Copilot

Creating effective system instructions and workspace settings requires experience that not every process owner possesses

TD-505Guided User Onboarding

A first encounter with a complex application can be overwhelming, delaying productive use and increasing support requests

TD-510Outlook-to-Asana Meeting Sync

Meeting decisions must be copied manually into the task system, resulting in delays and missed commitments

TD-511Local Agent Token Telemetry

Token consumption by tools running on employee computers remains outside centralized cost reporting and limit management

TD-513Named Document Versions

Without named checkpoints, it is difficult to return to an approved version, compare changes, and identify the currently binding document

TD-514Meeting Transcription & Speaker Mapping

Meeting recordings are time-consuming to review, and without separating speakers it is difficult to assign decisions and commitments

TD-515Enterprise Translation Workspace

Multilingual teams spend time on manual translation and struggle to maintain consistent industry terminology

TD-516Agentic Retrieval Navigator

Long and complex documents require navigation through structure and dependencies that simple text chunking does not preserve

TD-517Consolidated Report Builder

Creating cross-project summaries from multiple sources requires manual data consolidation and format standardization

TD-518Verified Calculation Engine

Calculations performed solely by a language model can be inaccurate and difficult to reproduce, especially in reports subject to audit

2026/Q4

TD-425Knowledge Authority Layer

In large organizations, documents vary in importance, freshness, and scope, so AI responses must select the right sources based on the user's role and the context of the matter

TD-426Knowledge Graph RAG

Traditional context search loses the relationships between documents, concepts, and agent outputs, resulting in fragmented answers that are difficult to justify

TD-427AI Tool Studio

Building integrations and interface components usually requires development work, which delays the rollout of new capabilities for business users

TD-430Federated TwinDesk Cluster

Shared infrastructure should, when needed, allow individual components to be separated and used by other teams or in other situations — including emergencies — and easily reintegrated afterwards

FAQ

Questions about TWIN:DESK

13 answers

What if an employee does not know how to “talk” to AI?

TWIN:DESK includes a Prompt Assistant that helps formulate instructions in line with the CRISPE-CDF prompt engineering standard

How can you prevent specific files from leaking at the point of upload?

A document can be marked confidential immediately. The system then permanently blocks its use in conversations with external cloud AI models

Is TWIN:DESK just a text window?

No. It is a multimodal AI workspace supporting voice commands, attachment analysis and “computer mode”, where AI agents perform tasks on the user's behalf

How does the interface adapt to different experience levels?

It reveals features progressively: beginners see a simple chat, while experts have full access to a terminal and workflow automation

Which Polish e-government systems does the platform integrate with?

EZD RP and EZD PUW, e-Doręczenia, KSeF 2.0 and ePUAP authentication

How is TWIN:DESK different from another AI chat?

It is an everyday workspace that builds institutional memory: it securely handles internal documents and knowledge bases (RAG) and includes tools for automating tasks and processes

How does the Model Council improve work quality?

A question goes to up to five selected models in parallel. The platform collects and compares their responses, then prepares one final answer — with greater confidence in the result

How can you control employees' AI usage costs?

The virtual accounting unit Twin:Coin hides complex token price lists and makes it easier to report and limit team costs

Does the assistant suggest actions itself, or does it need instructions?

It can work proactively: using email, task management and calendar integrations to prepare daily plans or meeting summaries

What happens when AI lacks the data needed to answer?

Instead of inventing an answer, TWIN:DESK records the gap in the Knowledge Gap Register. Managers get a concrete indication of which procedures and instructions need updating

Can an assistant be limited to one department's processes?

Yes. Dedicated workspaces provide their own avatar, system-prompt guidelines and assigned tools, such as a code interpreter for the IT department

What is a Cognitive Digital Twin?

A personal AI agent that learns how a user works and uses their knowledge, documents and activity history. It helps automate repetitive tasks and prepare recommendations — within the oversight boundaries set by the organisation

What is the local agent in TWIN:DESK for?

It enables use of the user's personal knowledge sources: local folders, Outlook email, Microsoft Teams and calendars. AI works with them locally, without copying sensitive data into a central RAG knowledge base

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