TWIN:DESK
What if an employee does not know how to “talk” to AI?
TWIN:DESK includes a Prompt Assistant that helps formulate instructions in line with the CRISPE-CDF prompt engineering standard
MechanismsHow can you prevent specific files from leaking at the point of upload?
A document can be marked confidential immediately. The system then permanently blocks its use in conversations with external cloud AI models
Feature catalogueIs TWIN:DESK just a text window?
No. It is a multimodal AI workspace supporting voice commands, attachment analysis and “computer mode”, where AI agents perform tasks on the user's behalf
More than a chat windowHow does the interface adapt to different experience levels?
It reveals features progressively: beginners see a simple chat, while experts have full access to a terminal and workflow automation. At first sign-in a role-aware guide leads the way, and the administrator sees progress and can restart it
More than a chat windowWhich Polish e-government systems does the platform integrate with?
EZD RP and EZD PUW, e-Doręczenia, KSeF 2.0 and ePUAP authentication
IntegrationsHow is TWIN:DESK different from another AI chat?
It is an everyday workspace that builds institutional memory: it securely handles internal documents and knowledge bases (RAG) and includes tools for automating tasks and processes
More than a chat windowCompany knowledge (RAG)How does the Model Council improve work quality?
A question goes to up to five selected models in parallel. The platform collects and compares their responses, then prepares one final answer — with greater confidence in the result
MechanismsHow can you control employees' AI usage costs?
The virtual accounting unit Twin:Coin hides complex token price lists and makes it easier to report and limit team costs
Feature catalogueDoes the assistant suggest actions itself, or does it need instructions?
It can work proactively: using email, task management and calendar integrations to prepare daily plans or meeting summaries
MechanismsWhat happens when AI lacks the data needed to answer?
Instead of inventing an answer, TWIN:DESK records the gap in the Knowledge Gap Register. Managers get a concrete indication of which procedures and instructions need updating
Company knowledge (RAG)Can an assistant be limited to one department's processes?
Yes. Dedicated workspaces provide their own avatar, system-prompt guidelines and assigned tools, such as a code interpreter for the IT department
Domain assistantsWhat is a Cognitive Digital Twin?
A personal AI agent that learns how a user works and uses their knowledge, documents and activity history. It helps automate repetitive tasks and prepare recommendations — within the oversight boundaries set by the organisation
MechanismsWhat is the local agent in TWIN:DESK for?
It enables use of the user's personal knowledge sources: local folders, Outlook email, Microsoft Teams and calendars. AI works with them locally, without copying sensitive data into a central RAG knowledge base. The agent also moves meetings from Outlook Calendar into Asana tasks and shows, in the “AI usage” panel, the tokens and API equivalent of local tools such as Codex
Company knowledge (RAG)How is TWIN:DESK different from ChatGPT Enterprise and Copilot?
ChatGPT Enterprise and Microsoft 365 Copilot run in the vendor’s cloud. TWIN:DESK can run as SaaS, on-premises or air-gapped, answers from your organisation’s documents with source citations, matches the model to the confidentiality of the task — including several models at once in the Model Council — and integrates with Polish systems such as EZD RP and KSeF 2.0
Deployment and securityChatGPT Enterprise, Copilot or your own AIDoes TWIN:DESK work with EZD RP and SharePoint?
Yes. TWIN:DESK connects to EZD RP and EZD PUW through its integration layer, and documents from SharePoint and Microsoft 365 can serve as a knowledge source for assistants — with user permissions preserved
IntegrationsHow much does TWIN:DESK cost?
The price depends on the number of users, the deployment option (SaaS, on-premises or air-gapped) and the scope of integrations. Model usage is accounted for in Twin:Coin, with limits for teams. The Offer Builder prepares an initial quote
Offer BuilderCan TWIN:DESK turn a meeting recording into notes and tasks?
Yes. The transcription module takes a live or uploaded recording and turns it into text with labelled speakers and timestamps. AI analysis draws findings and tasks with an owner and a deadline from the conversation, and the result can be exported to PDF, Word, TXT and JSON or saved to the knowledge base
Video: recording transcriptionCan TWIN:DESK translate a document without sending it to the cloud?
Yes. The translation workspace runs on local models (CPU or GPU). The translator works in a segment editor with a translation memory and the organisation's glossary, the DOCX file comes back with its layout intact, and the finished translation goes to the knowledge base in one click
Video: translation workspaceWhat does TWIN:DESK do when the documents it finds answer only part of the question?
It runs Agentic RAG. The mechanism judges what is missing from the material it has gathered, creates follow-up queries and searches again in another round, while TWIN:INDEX guides the search through the chapters of long documents. Diagnostics show every round, query and source, so the answer can be checked
Video: Agentic RAGAre the amounts in reports calculated by the language model?
No. The model interprets the task while a dedicated decimal calculator computes the amounts. Every result has a calculation card with the arguments, the rounding rule and the engine version, and a report whose figure does not match the card will not be published
Video: verified calculationsCan a TWIN:DESK agent carry out a task from start to finish?
Yes, under human control. In the agentic loop the agent proposes a plan that can be checked and approved before it runs, then consults the knowledge base and calls tools itself, for example to create a Word document. The run history shows every step and the source of each decision. Tasks with a fixed course run from a published plan (DAG)
Video: agentic loopHow is an AI agent different from an AI assistant?
An AI assistant answers questions, prepares content and suggests what to do next, while a person decides on every step. An AI agent plans and carries out the next steps of a task itself, using tools and systems. In TWIN:DESK both work in one environment: domain assistants support everyday work, and the agent takes over a whole task, such as a consolidated report, following a plan approved by a person. More in the AI Glossary: AI agent
Training
How do we register for a course and how long does the whole process take?
You complete the form on the page: requester details, institution name and the selected courses with dates and number of participants. After submitting, you receive a copy of the registration and a proforma invoice (for paid training) at the e-mail address provided. Three days before the first day of training we send participants the link to the course
OrderWho may register participants — must it be a person authorised to represent the institution?
Any person from the institution may submit a registration from a business e-mail address. For paid orders, please pay the proforma invoice you receive before the training date — this is a condition of participation
OrderHow does the free September–October edition work and who must subscribe to the newsletter?
For September and October dates, the first 5 people from one institution attend each course free of charge. The only condition: the requester subscribes to the allclouds.pl newsletter (one consent per registration, not every participant). Consent can be withdrawn at any time, including after the training. The newsletter contains information about upcoming dates, new materials and changes in regulations on AI in public administration — with no advertising of third-party products
Training pricesWhat if we want to register more than 5 people for one course in the free edition?
Places from the sixth onwards are charged according to the November and December 2026 price list. For a group of 6–10 people the rate is PLN 170 net per paid place. Example: 8 people on one course in September cost 5 × PLN 0 + 3 × PLN 170 = PLN 510 net. The total number of people from one institution in a group may not exceed 18
Training pricesCan one institution use free places on each of the eight courses?
Yes. The limit of 5 free participants applies to each course separately, so one institution can train up to 40 person-courses free of charge, including the same person on several courses. The only limit is the number of places in a group — registrations are accepted in order of submission
Training calendarWhat happens after we submit the form — when and in what form do we receive confirmation?
After submitting the form you receive a confirmation of your registration at the e-mail address provided. For paid orders, the same e-mail includes a proforma invoice to be paid before the training. Three days before the first day of training we send participants the link to the course
OrderCan we change the date or a participant after the registration is confirmed?
Yes, free of charge. A participant can be replaced by another person from the same institution up to the start of the training. Moving to another date from the calendar is possible up to 5 business days before the training, provided there are free places on the new date. Just send an e-mail to office@allclouds.pl
Training calendarUntil when can we cancel without charge?
Cancellation is possible up to 5 business days before the first day of training; after that we offer a change to another date or another participant instead of charging a fee
Can we order several courses in one registration, with different dates and numbers of participants?
Yes — the form lets you add any number of items, each with its own date and number of participants (e.g. 01 Foundations for 5 people in September and 03 Security for 3 people in October). The price is calculated automatically, and everything goes onto one confirmation and, for paid orders, one invoice
OrderHow do we order the complete path or a path for a selected role?
It is best to prepare such an order by selecting the courses one by one in the registration form. This lets you choose convenient dates for each course
Module orderWhen do you issue an invoice and when is payment due?
We issue a proforma invoice after receiving the registration. After receiving payment we issue a VAT invoice. On request, we split the VAT invoice by organisational unit
Are prices net or gross, and can training be VAT exempt?
We show net and gross prices on the page. Training financed entirely from public funds (Article 43(1)(29)(c) of the VAT Act) or at least 70% from public funds (§ 3(1)(14) of the Minister of Finance Regulation of 20 December 2013) is VAT exempt — in that case the gross price equals the net price. In practice, an institution financing training from its own budget selects the 100% option. The declaration template you receive with the order confirmation includes both options. If this applies to you, please complete, sign and return the declaration to office@allclouds.pl
Training pricesDo participant-number discounts combine with the complete-path discount?
Yes. A team of 6–10 people on the complete path pays PLN 1,280 − 15% = PLN 1,088 net per person; a team of 11–18 people pays PLN 1,280 − 25% = PLN 960 net. Discounts are calculated from the number of people from one institution on a given course, not from the total number of people in the order
Training pricesWhich documents can we receive for the procurement request?
Whatever you need to carry out the procurement in line with your institution's procedures, for example: an offer, the training programme with a schedule, an order template, a template declaration of public funding, a GDPR information notice and — on request — company information (KRS, NIP, ISO 9001, ISO 14001, ISO 22301, ISO/IEC 27001, 27017, 27018 and 42001 certificates)
OrderDo you sign contracts based on the institution's template and handle orders below the PLN 170,000 threshold?
Yes. We usually deliver training under an order or contract from the institution below the threshold of the Polish Public Procurement Act (PLN 170,000 net from 1 January 2026) — in line with your procurement rules. We accept the institution's contract templates after review; we also have our own one-page template
OrderTraining pricesWhich platform is used and do participants need to install anything?
Sessions take place online in MS Teams. A browser and the link we send before the training are enough; no accounts or software installation are needed. For exercises we use AI tools available in the browser. If your institution's security policy blocks certain services, please let us know when registering — we will choose an option that works on your network
Why is the course split into three days of 80 minutes, and can someone attend only one day?
Three 80-minute blocks on consecutive business days (always 10:00–11:20) are a deliberate choice: employees are not away from work for a whole day, and between blocks they have time to apply the material to their own tasks and come back with questions. The blocks form one whole and end with a shared document, so we do not sell individual days. If a participant misses a block, they can make it up on the next date of the same course at no extra cost
Training calendarWhat are the minimum and maximum group sizes, and what happens if a group does not fill up?
A group has 8 to 18 people — small enough for the instructor to work with every participant, large enough to share experience between institutions. If fewer than 8 people are registered 3 business days before the date, we offer the nearest other date or — for registrations from one institution — a closed session. We never cancel a course without offering an alternative
Training calendarAre sessions recorded and is the recording shared with participants?
We do not record sessions. Participants discuss examples from their own institutions freely, which requires certainty that the conversation stays within the group. Instead of a recording, participants receive materials, templates and a summary of each block
Are participants from different institutions in one group?
Yes, groups on open dates are mixed — deliberately, because sharing experience between institutions is one of the most highly rated parts of the training. The instructor makes sure protected information is not discussed; exercises use anonymised examples or examples we prepare. If you prefer a group made up only of your own institution, please order a closed course
What does a participant receive after the training?
Each participant receives: course materials in PDF, templates of the documents developed during the workshop (e.g. task map, checklist, tool register, pilot charter) and a named certificate of attendance listing the programme
Training programmeWhich AI tools are used in the exercises, and does the institution need its own licences?
Exercises use browser-based tools, our products and various large language models, including the Polish models PLLuM and Bielik. The institution does not need to buy any licences — we provide access to the exercise environment for the duration of the training
Is the institution's data entered during exercises, and how do you keep it secure?
No. Exercises use examples we prepare or anonymised materials, and one of the first things we teach is what must not be entered into AI tools. The allclouds exercise environment runs on infrastructure in Poland, and the company holds ISO/IEC 27001, 27017, 27018 and ISO/IEC 42001 (AI management system) certificates. Registration data is processed solely to deliver the training
What is “the document that is produced”, and can the institution use it formally?
Each course ends with a concrete working document that participants complete during the workshop for their own institution — e.g. a task map and checklist (01), a source catalogue (02), draft rules for using AI (03), a pilot charter (04). The documents follow the structure of the Ministry of Digital Affairs' guide and are prepared so that they can become an annex to an internal order, procedure or pilot request. The institution receives them in an editable format and may modify them freely; they require no licence or reference to allclouds
Training programmeDoes the training meet the AI literacy obligation under Article 4 of the AI Act, and how can this be documented?
Article 4 of the AI Act requires deployers of AI systems to ensure a sufficient level of AI literacy among their staff, taking into account the context of their work. The training programme covers the three competences indicated in the Ministry of Digital Affairs' guide: understanding the limitations of AI, critical evaluation of results and formulating instructions. Documentation consists of a named certificate listing the programme, the training programme and the document developed during the workshop. We are not a law firm — the final assessment of whether the scope is sufficient for a specific role is made by the institution, but we prepare the materials to make that assessment easier
Training programmeWho delivers the training and what experience do they have with public administration?
The training is delivered by people who have designed and implemented AI solutions in institutions from regulated sectors and co-created the CDF methodology and the ISO/IEC 42001-certified AI management system
InstructorsCan we order a closed course for one institution, on its own date or on-site?
Yes. We deliver closed courses online on a date agreed with the institution (group of 8–18 people). In the closed version, exercises are based on your institution's processes and documents (after anonymisation), and the resulting document refers directly to your structure. Pricing is individual — please write to us through the form, marking “closed course”
OrderCan the programme be tailored to the institution?
On open dates the programme is fixed, but we choose examples to match the group (municipalities, districts, regional offices, central administration) and ask about the type of institution in the form. Course 06 has a separate variant for regional and central offices (internal assistant), and course 08 is designed for groups from several institutions. Full tailoring (your own processes, your own documents) is available in closed courses
Training programmeIs consultation or support available after the training for implementing the documents developed?
Yes, at three levels: 30 days of e-mail consultation included in the price, paid implementation consultations (e.g. a review of a draft internal order or pilot charter with the instructor) and a pilot following the CDF methodology in the SAIE environment for institutions that want to test the solution on their own documents. Attending the training does not oblige you to take any of these options — the documents you develop belong entirely to you
CDF methodologyIndustries
Can civil servants use publicly available AI tools?
Only if the office has approved them: it has a contract with the provider, knows where the data goes and has trained its staff. A public chatbot on a private account does not meet these conditions, and the office is responsible for the data entered. It is safer to give civil servants a tool that runs in the office’s infrastructure or in a controlled cloud in Poland or the EU
Public administration (local and central government)Shadow AIHow can you use AI without breaching GDPR?
Personal data may go only to tools covered by a data processing agreement and control over data location. PROXY:AI masks personal data before a query reaches the model and records every query in a log. TWIN:DESK can run entirely in the office’s infrastructure
Public administration (local and central government)Who is responsible for errors in content prepared with AI?
The civil servant who used it, and the office as the deployer of the AI system. That is why every TWIN:DESK answer includes a citation from the source, and the AI use policy sets out who checks the output before a letter is sent
Public administration (local and central government)AI use policy — templateWhere should a public office start?
With an inventory of tools, an AI use policy and training for civil servants. Then a pilot on one process, e.g. draft replies in EZD (electronic document management system)
Public administration (local and central government)AI use policy — templateHow can you limit hallucinations in banking applications?
By answering only from approved documents, with a source citation, and through human oversight of the decision. TWIN:DESK answers based on the organization’s documents with a citation, and PROXY:AI lets you route tasks to models proven in a given use case
Finance and insuranceHow do you assess an AI provider and avoid concentration?
By being able to swap the model without rebuilding the process. PROXY:AI provides a single gateway to more than 100 models, both cloud and local. Changing a model is a configuration change, not a new deployment
Finance and insuranceBielik and PLLuMHow do you include an AI provider in the register of ICT contractual arrangements (DORA)?
Like any ICT service provider supporting important functions: with a risk assessment, an exit plan and information on data location. The WORM log in PROXY:AI documents which models processed data and when
Finance and insuranceWho is responsible for AI-supported decisions?
The doctor who makes the decision, and the facility as the deployer of the system. AI in SAIE prepares summaries and draft documents with a source citation, and a human always approves the decision
HealthcareCan the system run entirely within the facility?
Yes. TWIN:DESK and PROXY:AI run on-premises, in the facility’s infrastructure, with local models
HealthcareHow do you divide responsibilities between the director, the DPO, the CISO and the provider?
The director is responsible for the deployment decision and the policy, the DPO (data protection officer) for the legal bases for data processing, the CISO for security and compliance with the KSC Act, and the provider for system documentation and support. The CDF methodology includes templates for these roles and registers
HealthcareDoes data leave the EEA?
Not unless the firm decides so. TWIN:DESK runs on-premises or in a cloud with data located in Poland or the EU, and PROXY:AI lets you allow only models that run locally or in the EU
Law firmWill our data be used to train models?
No, if the firm uses local models or providers whose contracts exclude training on client data. PROXY:AI lets you allow only such models and masks personal data before a query is sent
Law firmDoes the tool provide adequate protection within the meaning of § 23e?
The assessment is up to the firm. SAIE gives it the basis for one: control over data location, case-level permissions, a log of who processed documents and when, and documentation to demonstrate due diligence
Law firmWhat legal framework ensures a safe deployment?
The AI Act, the amended KSC Act (NIS2) and an internal AI policy linked to the information security management system. The CDF methodology guides you through the Initial Assessment, the classification of use cases and documents you can show an auditor
Energy companyOn-premises or cloud AI?
For critical infrastructure data — on-premises. At LW Bogdanka, TWIN:DESK runs entirely in the client’s infrastructure, with no data going outside, and the deployment took two months
Energy companyHow do you organize historical data and access to it?
Start with the documents people search for most often, e.g. operating and emergency procedures, and assign permissions by department. At LW Bogdanka, about 80% of the knowledge base consisted of scans, which TWIN:DESK processed for search with citations
Energy companyAre AI decisions traceable?
Yes. Every query and answer goes to the WORM log in PROXY:AI, and TWIN:DESK answers include a source citation
Military and defense industryDoes the solution ensure control over the technology?
Yes. Models run locally, code and configuration stay with the client, and the list of approved models and components is under the operator’s control
Military and defense industryDoes it work in an isolated server farm?
Yes. PROXY:AI with local models runs in air-gap mode, without an internet connection. We carry out deployments in classified environments together with integrators authorized for such work
Military and defense industryHow do you get the use of unauthorized AI tools under control?
Not with a ban, but with a safe tool, a policy and training. PROXY:AI routes traffic to approved models, masks data and records queries, and training teaches staff what must not be entered
Uniformed servicesShadow AIHow can you limit hallucinations?
By answering only from service documents, with a source citation, and by checking the output before use
Uniformed servicesFor which document tasks is AI safe?
For summaries, searching procedures, and drafting notes and reports — always with human verification. Not for autonomous decisions concerning individuals
Uniformed servicesIs our tool an “AI system” under the AI Act?
This is decided by the definition in Article 3(1) of the AI Act: a system that infers from the input it receives how to generate outputs. The Initial Assessment in the CDF methodology classifies each use case and documents the rationale
Supervisory and audit institutionAI Act classifierWhere is data processed, and can it be audited?
In the institution’s infrastructure or in a chosen cloud in Poland or the EU. The WORM log in PROXY:AI shows who processed data, when and with which model
Supervisory and audit institutionHow do you preserve the evidential value of findings when using AI?
By separating roles: the language model searches and summarizes with citations, and calculations are performed by deterministic tools. Every result can be reproduced from the log
Supervisory and audit institutionAre our systems (SCADA, leak detection) high-risk systems?
AI that serves as a safety component in the management of water supply is listed in Annex III to the AI Act. The Initial Assessment in the CDF methodology settles this for each use case
Water utilitiesDoes the AI tool meet the NIS2 supply chain requirements?
SAIE provides the documentation needed to assess the supplier: data location, a processing log, the manufacturer’s ISO/IEC 27001 and 42001 certificates and an exit plan
Water utilitiesHow do you link the AI policy to the information security management system?
The AI policy becomes part of the ISMS: the same roles, asset register and review. Templates for the policy and registers are in the WDR documents
Water utilitiesHow do you control the AI used by the operator’s employees?
Through a single gateway: PROXY:AI replaces scattered API keys and provides team budgets and a WORM log of every query
Data centers and telecommunicationsWhich AI application layer should you build on your own cloud?
TWIN:DESK and PROXY:AI run on the operator’s infrastructure and can serve customers as a service
Data centers and telecommunicationsWhat can you offer regulated customers beyond infrastructure?
A ready-to-use AI work environment with evidence of compliance — in the allclouds.pl partner program
Data centers and telecommunicationsWhere may generative AI be used in a GMP environment?
The draft Annex 22 allows it in non-critical applications, under human oversight, and excludes it from quality-critical applications. Until the final text is published, working with documentation, summaries and search with citations is safe
Biotechnology and pharmaceuticalsHow do you validate an AI tool and maintain data integrity?
By defining its intended use, testing it on reference data and keeping a full trail: who processed data, when and with which model (the WORM log in PROXY:AI)
Biotechnology and pharmaceuticalsHow do you find out where employees are already using AI without your knowledge?
Through an inventory and a single gateway to models. Traffic routed through PROXY:AI shows who uses AI and for what
Biotechnology and pharmaceuticalsShadow AIWhat client data must not be put into ChatGPT?
Tools without a data processing agreement and control over data location should not receive personal data, identification numbers, clients’ financial data or documents covered by professional secrecy. The AI use policy template includes a catalog of such data
Accounting firmAI use policy — templateWho is liable for an AI error, e.g. in a VAT rate?
The accounting firm, toward its client. AI prepares a proposal citing the relevant provision, and the accountant approves it
Accounting firmHow do you write an AI policy for an accounting firm?
Based on the AI use policy template: approved tools, a data catalog, responsibility for the output and training
Accounting firmAI use policy — templateCan we put client documents into AI tools?
Only into approved tools, with a contract and control over data location, and only to the extent permitted by the contract with the client. In SAIE, each client’s data sits in a separate area with its own permissions
Business consultingAI use policy — templateWho is responsible for AI-assisted output?
The consulting firm, toward its client. AI prepares material with a source citation, and the expert is responsible for the conclusion
Business consultingWill the data stay in Poland?
Yes, if you decide so: on-premises or in a cloud with data located in Poland
Business consultingWho does the CRA apply to?
Manufacturers, importers and distributors of products with digital elements placed on the EU market, including controllers and devices with software
Electronics and automationCan you program PLCs with AI without sending out the client’s project?
Yes. Local models in SAIE are used within the company’s infrastructure, so code and documentation do not go to external services
Electronics and automationHow do you prepare to report vulnerabilities within 24 hours?
With a list of products and components, a reporting procedure and access to documentation in one place. TWIN:DESK answers with citations from technical documentation, which shortens the time needed to establish which products a vulnerability affects
Electronics and automationFrom when must AI-generated content be labeled?
From 2 August 2026 (Article 50 of the AI Act). For systems placed on the market before that date, machine-readable marking is required by 2 December 2026
Media and communicationsAI Systems ActDoes text under editorial control need to be labeled?
Text published to inform the public on matters of public interest does not need to be labeled if it has undergone editorial review and a person or newsroom holds responsibility for the publication (Article 50(4)). It is worth documenting this review
Media and communicationsWho is responsible for labeling — the agency or the brand?
The entity that publishes the content, as the deployer of the AI system. It is worth setting out the scope in the contract with the agency
Media and communicationsCan a researcher enter unpublished results into an AI tool?
Only into a tool that runs in the university’s infrastructure or guarantees that the data is not stored or used for training. PROXY:AI lets you use local models, including Bielik and PLLuM
Science and higher educationBielik and PLLuMHow should AI in teaching be regulated?
Through a university policy that sets out the disclosure of AI involvement in student work, grading rules and approved tools
Science and higher educationAI use policy — templateWhat AI tools should researchers get?
A shared gateway to local and cloud models with budgets for faculties and units, and for administrative staff — an assistant that answers from internal regulations with a citation
Science and higher educationWhere to start: what problem are we solving and how much is the loss costing us today?
With one process with a measurable loss, e.g. time spent searching for instructions or manual reporting. The Initial Assessment in the CDF methodology selects the use case and sets the criteria for the decision after the pilot
Industry and engineeringWhat data is needed?
Documents are enough to start: instructions, standards, service reports. TWIN:DESK also processes scans
Industry and engineeringWhat happens after an AI alert?
A human makes the decision. AI points to the source and proposes steps, and every action is recorded
Industry and engineeringWhen does EUDR apply, and how do you document due diligence?
From 30 December 2026 for large and medium-sized companies, and from 30 June 2027 for micro and small companies. You need geolocation data and documents from suppliers — TWIN:DESK organizes them and answers with citations
Agriculture and environmentWhat ESG data will customers demand?
Most often data on emissions, the origin of raw materials and EUDR compliance. It is worth collecting it in one place from which you can quickly prepare a response for the customer
Agriculture and environmentHow do you transfer data from orders and CMR documents to the TMS?
Document agents in TWIN:DESK read data from documents and prepare it for the system, and a human approves the result before it is saved
Transport and automotiveHow do you keep drivers’ and customers’ data secure?
Through a single gateway to models with personal data masking (PROXY:AI) and permissions by branch
Transport and automotiveWhere should the decision be left to a human?
Wherever the outcome affects a customer or a driver: accepting a complaint, contractual penalties, carrier evaluation
Transport and automotiveHow does AI help car dealers and service centres?
TWIN:DESK answers advisors’ questions from technical documentation, bulletins and warranty terms with the source cited, and agents prepare warranty claims and complaint responses. A human decides whether to accept a warranty claim
Transport and automotiveCan AI write an official letter?
It can prepare a draft. TWIN:DESK reads the case file in EZD (the electronic document management system) and points to the source of every sentence, and the civil servant checks the draft, corrects it and signs it. The decision and responsibility stay with the office
Can an energy company covered by NIS2 use ChatGPT?
Yes, if the company has approved it as a tool: with a contract, control over data location and a usage register, because the amended KSC Act requires securing the supply chain of ICT services. Data from critical infrastructure should not, however, go to public chatbots. The best option is to give staff access to models through PROXY:AI, which masks data and records every query, or to run AI in the company’s server room
Can AI in nuclear energy run without the internet?
Yes. SAIE runs in a network completely cut off from the internet, including the isolated operational networks of nuclear facilities: Offline Model Registry matches the model to the hardware and starts it from an installation package, and the knowledge base and event log stay in the operator’s server room. It is the same L4 sovereignty level we use in critical infrastructure
What KNF guidelines apply to artificial intelligence?
The most recent are the recommendations of UKNF (Office of the Polish Financial Supervision Authority) of 22 July 2026 on the impact of Frontier AI models on cybersecurity. They build on DORA and recommend, among other things, taking AI-enabled attacks into account in ICT risk analysis, assessing whether ICT providers manage AI risk, and reducing the risk of over-dependence on a single ICT or AI provider. UKNF has announced that it will verify their implementation as part of supervision. PROXY:AI helps meet them: the WORM register records every model call as evidence for the supervisor, and a single gateway to more than 100 models reduces dependence on one provider. Since 17 January 2025, DORA has replaced Recommendation D and the earlier KNF IT guidelines
Can AI prepare a draft pleading?
Yes, as a draft for review. However, the rules of professional ethics for advocates (§ 23e ZZEA) require the advocate to assess and verify the result personally and to remain personally responsible for the content of the pleading, and the recommendations of KIRP (National Chamber of Legal Advisers) warn legal advisers against over-reliance on AI. TWIN:DESK prepares the draft from the case files, timeline and correspondence, so the lawyer starts with a substantive review, not a blank page
Can a lawyer use ChatGPT?
Yes, for general questions and fully anonymised material, if used deliberately. Case data, however, should not go into a consumer service: § 23e ZZEA (Code of Ethics for Advocates) and the recommendations of KIRP (National Chamber of Legal Advisers) protect professional secrecy, and such an account offers neither a data processing agreement nor a record of who processed the data and when. In SAIE the best models remain available, but behind the PROXY:AI gateway, which does not let confidential data out to the cloud. We write more about this in the article “Does a lawyer need sovereign AI?”
Can a doctor use an AI chat with patient data?
Not in a public AI chat: health data is a special category of personal data (Article 9 GDPR), is covered by medical confidentiality, and the facility does not control where it goes. Yes, if the AI chat for doctors runs in the facility’s infrastructure: TWIN:DESK and PROXY:AI from the SAIE ecosystem run on-premises with local models, PROXY:AI with the Healthcare sector profile masks a patient’s identifying data before every query, and a human always approves the decision
Which AI tools can be used in logistics and freight forwarding?
In SAIE, logistics and freight forwarding are supported by, among others, three tools in TWIN:DESK: an AI agent for freight forwarding that reads orders and CMR documents and prepares the data for the TMS, a complaints assistant that prepares a draft reply, and reports for clients and carriers generated on a schedule. PROXY:AI masks drivers’ and clients’ data, and a human approves order data before it is saved in the TMS
Does NIS2 cover railways and transport companies?
Railways, yes: rail infrastructure managers and railway undertakings belong to the transport sector in Annex I of the NIS2 Directive, alongside air and water transport. In road transport the directive covers road authorities responsible for traffic management and operators of intelligent transport systems, not every haulage company; courier companies are in Annex II. As a rule, it applies to medium-sized and large enterprises. In Poland NIS2 is implemented by the amended KSC Act, and entities in the transport sector must implement the security measures by 3 April 2027. The PROXY:AI query log helps show oversight of AI tools
How to prepare a transcript of a council session?
SAIE turns the session recording into text with labelled speakers and statement times, which becomes the draft minutes and the captions for the BIP recording. The speech recognition model runs in the office’s infrastructure. Details and the captions deadline: AI transcription of council sessions
Regulations and choosing AI
Who enforces the AI Act in Poland?
The Commission for the Development and Security of Artificial Intelligence (KRiBSI), Poland’s AI market surveillance authority. From 28 October 2026 it can carry out inspections, handle complaints and impose fines
AI Systems ActWhat fines apply for breaching the AI Act?
Up to €35m or 7% of turnover for prohibited practices, up to €15m or 3% of turnover for other obligations and up to €7.5m or 1% of turnover for incorrect information. SMEs pay according to the lower of the two amounts
AI Systems ActDoes the act apply to public bodies?
Yes. A public body that uses AI systems at work is a deployer under the AI Act — it must ensure staff AI literacy, transparency and, from 2.12.2027, the obligations for high-risk systems, including a fundamental rights impact assessment. The act sets no separate fine rules for public bodies — fines are imposed on any entity obliged to comply with the AI Act (Art. 104)
AI Systems ActWhat should we do before 28 October 2026?
List the AI systems used in your organisation, check them against prohibited practices, adopt an AI use policy, train your staff and decide how you label AI-generated content
AI Systems ActIs an employee using ChatGPT at work already “deploying an AI system”?
Yes — at work the deployer is the organisation, not the employee. That is why the tool should be in the inventory and covered by the policy and training. An employee’s statement that they use AI “at their own risk” transfers nothing
AI Systems ActIs an AI use policy mandatory?
The AI Act does not name such a document, but it requires deployers to ensure, among other things, staff AI literacy (Art. 4) and transparency (Art. 50). ISO/IEC 42001 requires an AI policy. Whether it is called a policy or AI usage rules does not matter; what counts is the content and the tools behind it. Without written rules these obligations are hard to prove during an inspection
AI use policyIs it enough to ban staff from using ChatGPT?
A ban with no company alternative usually moves usage to private phones and accounts, i.e. into shadow AI. It is more effective to approve a safe tool with data controls and logging
AI use policyDoes the policy apply to B2B contractors?
It should. Labour law does not cover them, but the AI Act, GDPR and ISO standards apply to the organisation in the same way, whatever the form of engagement. The rules are worth including in contracts
AI use policyWhat data must not be entered into AI tools?
It depends on the tool and the contract with the provider. Tools without a data processing agreement and control over data location should not receive personal data, trade secrets, client data or information protected by law. The template includes a list to tailor
AI use policyWho should approve the policy?
The management board or head of the organisation, after consulting the DPO, information security and — where one exists — employee representatives
AI use policyWhat is shadow AI?
The use of AI tools that the organisation has not approved and does not oversee, most often public chatbots on employees’ private accounts
Shadow AIIs using ChatGPT at work safe?
It depends on the version and the contract. On a private account the organisation has no contract with the provider, no say over data retention and no access to chat history. A tool approved by the organisation, with a contract, data controls and logging, is safe
Shadow AIIs it enough to block public chatbots?
A block with no company alternative moves usage to private devices. It is more effective to approve a safe tool and route traffic through an AI gateway
Shadow AIWho is liable when an employee pastes client data into a chatbot?
Towards the client and the supervisory authority — the organisation: it is the data controller under GDPR and the deployer under the AI Act. An employee’s statement that they use AI “at their own risk” transfers nothing
Shadow AIWhere should a public office start?
With an inventory and a policy. Then a safe tool and training for staff — before a ban turns into a workaround
Shadow AIBielik or PLLuM — which one for a public body?
For letters and official matters PLLuM is trained deliberately (Monitor Polski, the Journal of Laws, transcripts) and already runs in mObywatel and city halls. For general tasks — summaries, classification, chat — Bielik under Apache 2.0 has no licence restrictions. Behind a gateway you can have both and choose per task
Bielik and PLLuMCan a Polish model be used commercially?
Bielik — yes, all versions under Apache 2.0. PLLuM — it depends on the variant: the new models from May 2026 are under licences allowing commercial use, the older “‑nc” variants are non-commercial only. The licence is checked on the model card and entered in the system register
Bielik and PLLuMDo you need your own GPU server to run it?
Not always. Models up to 12 bn parameters run on one 24 GB card, Minitron 7B on a 6–8 GB card. Larger ones (PLLuM 70B) need a server with several cards — or a model at an operator in the EEA, available through the same gateway as local models
Bielik and PLLuMDoes an open model exempt you from AI Act duties?
No. The deployer’s duties (register, literacy, prohibited practices, transparency) concern the use of the system, not its licence. An open model makes documentation easier — there is a model card and training data — but the register entry and the use policy are on the organisation’s side
Bielik and PLLuMIs a Polish model worse than global ones?
In general multilingual tasks — usually yes, because it is smaller. In Polish official and legal language PLLuM and Bielik often answer more accurately than global models of the same class, and the data does not leave the organisation. In practice both approaches are combined behind one gateway
Bielik and PLLuMIs ChatGPT Enterprise compliant with the AI Act?
The AI Act does not certify assistants. The deployer’s duties — system register, literacy, content labelling, no prohibited practices — rest with the organisation regardless of the chosen service. The provider can help with documentation, but the organisation gathers the evidence
ChatGPT, Copilot or your ownDoes Copilot send company data outside the organisation?
Processing takes place in the provider’s cloud, within the organisation’s tenant and under the provider’s contract terms (region, no training). For an organisation with an on-premises requirement, or one that cannot entrust data to an external processor, this criterion decides before the price does
ChatGPT, Copilot or your ownDoes your own AI environment mean building from scratch?
No. Your own environment is a ready platform — a model gateway, an assistant on documents, a log — deployed in the organisation’s infrastructure or at an operator in the EEA. It differs from open source in service, contract and methodology; from provider services in that the data and processes stay in the organisation
ChatGPT, Copilot or your ownHow do you compare the cost of a subscription and your own environment?
Over the same horizon (3 years) and the same components: licences or models, infrastructure, maintenance, competences, deployment time and exit cost. The licence price per user is one of six elements
ChatGPT, Copilot or your ownHow can you tell that an assistant made up an answer?
By the lack of a source. A language model answers fluently even when it has no data — hence non-existent articles of law and dates. An assistant working on the organisation’s documents (RAG) gives a citation and the place in the document; no source, no answer. The quiz in section 06 shows this on five pairs
ChatGPT, Copilot or your ownDoes a public office need an AI use policy?
Yes, if officials use AI tools — including private ones — with the office’s documents. As a deployer, the office is responsible for citizens’ data (GDPR) and for staff training (Art. 4 of the AI Act). The same template only needs adapting: the office’s document types, the approved tools and the person who approves the output
AI use policyPublic administrationHow long does the game take and what does it run on?
60 seconds, 4 waves of 15 s. The game runs in a browser on a computer, tablet or phone, in Polish and English. No sign-up or installation needed
Does the game send the card data anywhere?
No. All data on the cards is fictional and the game sends nothing. Your score, and the daily ranking in booth mode, stay in the browser on that device
Why do I lose points for tapping an ordinary request?
Because blocking everything is a failure too: work stops and people go back to private accounts. A good gateway protects data and lets the rest through, so tapping an ordinary request costs 20 pts
Can we use the game at a training session or an event?
Yes. The demo works best for a presentation, training mode and the game for a training session, and booth mode with a daily ranking for an event. Contact us and we will help prepare the game for your event
Does PROXY:AI work the way the game does?
The principle is the same, but at work the gateway decides, not a person: it masks data and blocks attacks in under 50 ms, in 12 languages, and records every decision in a WORM log
How long does the game take and what does it run on?
5 puns, about 2 minutes in Junior mode and 3 minutes in Expert mode. The game runs in a browser on a computer, tablet or phone, in Polish and English. No sign-up or installation needed
What is the difference between Junior and Expert?
In Junior mode all 4 answers are shown and you pick 3; the top score is 400 pts. In Expert mode the answers are hidden and you type them in your own words, with 3 misses per question; the top score is 425 pts
How does the game know my answer is right if I typed it differently?
The game has a dictionary of over 2,300 words and phrases: word stems with their forms, synonyms, Polish equivalents and common typos. Excluding words make sure a random word does not score
Does the game send my answers anywhere?
No. Answers are judged by the dictionary in your browser and the game sends nothing. On that device it only remembers the language and game mode you chose
Can we use the game at a training session or an event?
Yes. Junior mode works best as a warm-up, a webinar works with the pun on screen and answers in the chat, and a booth with both modes. Contact us and we will help prepare the game for your event
Is there a Polish equivalent of ChatGPT?
Yes, the best known are two families of Polish language models: Bielik (the SpeakLeash Foundation and ACK Cyfronet AGH), available at chat.bielik.ai, and PLLuM (the HIVE AI consortium led by NASK), available in PLLuM Chat. In a company or public body, what matters more than the chat itself is where the data goes: in SAIE you work with Bielik and PLLuM in TWIN:DESK, with answers from the organisation’s documents and a source citation, and the model runs in the organisation’s own infrastructure
What is PLLuM?
PLLuM (Polish Large Language Model) is a family of Polish language models from the HIVE AI consortium led by NASK, funded by the Ministry of Digital Affairs. The models have 4, 8, 12 and 70 bn parameters and are trained on texts including Monitor Polski, the Journal of Laws and parliamentary transcripts, which is why they handle official language well. The licence depends on the variant: Apache 2.0, the Llama 3.1 licence or CC BY-NC 4.0 (non-commercial use only). In SAIE, PLLuM is available in PROXY:AI and TWIN:DESK
What is the AI assistant in mObywatel?
It is an assistant in the mObywatel app based on the PLLuM model, available since 31 December 2025. It answers questions about official matters and helps find applications and forms. It works anonymously and does not store chat history. It shows that PLLuM handles official matters well - in a public office the same model works in TWIN:DESK on the office’s own documents and inside its infrastructure
How do you run Bielik locally (Ollama)?
The simplest way is Ollama: once it is installed, the command ollama run hf.co/speakleash/Bielik-11B-v3.0-Instruct-GGUF:Q4_K_M downloads Bielik 11B v3 in 4-bit quantisation (a file of about 6.7 GB) and starts a chat on the computer. For team use, the model runs on a server, for example in vLLM, and access is provided by PROXY:AI with access policies, data masking and a query log. In a network without internet access, installation is handled by the Offline Model Registry in SAIE Pantera
Does PLLuM have an API?
The creators publish the PLLuM model weights on Hugging Face, so an organisation can run the model itself, for example in vLLM, which provides an API compatible with the OpenAI API. In SAIE, API access to PLLuM is provided by PROXY:AI: the model is one of the entries in the model catalogue, with the same access policies, data masking and query log as global models
How much does ChatGPT cost for a business?
OpenAI sells ChatGPT to businesses in two plans billed per user: Business and Enterprise. The Business plan price list is on the OpenAI website, and the Enterprise price is set in the contract. The licence price, however, is only one of six cost components: a comparison with your own environment adds infrastructure, maintenance, skills, deployment time and exit cost, calculated over a 3-year horizon. When an organisation already has subscriptions, AI Cost Forecast in SAIE Pantera compares each user’s subscription with the API equivalent, and we prepare the full calculation for your organisation in the Initial Assessment
How much does Gemini cost for businesses?
Since 2025 Gemini has been part of the Google Workspace business plans (Business and Enterprise) rather than a separate add-on, so its cost is included in the per-user price of the office suite. Google publishes the price list. As with ChatGPT and Copilot, the licence price is one of six cost components over a 3-year horizon, and the data is processed in the provider’s cloud
Who is covered by the KSC amendment?
Essential and important entities. These are companies and institutions in the sectors listed in Annexes 1 and 2 to the Act, if they are at least medium-sized. Regardless of size, the Act covers, among others, public entities, DNS service providers, top-level domain name registries, domain name registration service providers and qualified trust service providers
We did not apply for entry in the register by 3.10.2026. What now?
Apply without delay through the S46 system, with a statement by the head of the entity. The entry is made when the application is submitted. The authority may also enter the entity ex officio. The Act provides for a fine for failing to apply on time, which can be imposed only after 3.04.2028
Who is responsible at management level, and what are the fines?
The head of the entity is responsible. Where the head is a collective body and no responsible person has been named, all its members are responsible. The head faces a fine of up to 300% of their monthly remuneration, or up to 100% in a public entity. An essential entity faces a fine of up to €10 m or 2% of revenue, and no less than PLN 20,000; an important entity up to €7 m or 1.4%, and no less than PLN 15,000. If an infringement causes a serious cyber threat, the fine is up to PLN 100 m
Can an essential entity use ChatGPT?
The Act does not ban the use of AI chats. It requires every tool, including an AI chat, to be covered in risk assessment, in the access control policy and in the supply chain assessment. In practice, the ISMS must therefore set out who may use which models and with what data
Is an AI model in a cloud outside the EU a problem?
The location of processing is not banned in itself. The supply chain assessment must, however, take into account the supplier’s vulnerabilities, the quality of its services, assessments by the NIS Cooperation Group and decisions designating high-risk suppliers. After such a decision, no new products from that supplier are introduced, and existing ones are, as a rule, phased out within 7 years (within 4 years for critical functions in telecommunications)
Does a data leak through an AI chat have to be reported?
Yes, if it meets the criteria for a significant incident. The early warning must be sent within 24 hours, the notification within 72 hours and the final report within a month, to the competent CSIRT. To meet these deadlines, you need to know who sent what data to the model and when
How does the AI Act relate to the GDPR?
The AI Act does not replace the GDPR: when an AI system processes personal data, both apply at the same time (Art. 2(7) AI Act). The GDPR determines whether and on what legal basis data may be processed, and the AI Act how to use an AI system safely and transparently. For high-risk systems, information from the provider is used for the impact assessment under Art. 35 GDPR
Can AI prepare the minutes of a council session?
It can prepare a draft. Transcription with labelled speakers is the basis for the minutes, and the council office checks their content and prepares them for adoption in line with the municipality’s statute
Who approves the minutes?
As before, in line with the municipality’s statute: they are usually signed by the chair of the session and the minute-taker, and the council adopts them at the next session. AI does not change this procedure, it only shortens the work on the draft
Does transcription work without internet access?
Yes, in an on-premises deployment. The speech recognition model then runs in the office’s infrastructure, so the recording does not have to leave its network
Will the transcription produce captions for the recording?
Yes. The text with statement times is exported as captions for the recording in the BIP and on the municipality’s website, which helps meet the 14-day deadline of the Digital Accessibility Act
Can committee meetings be transcribed?
Yes, just like sessions. The law does not require committee meetings to be broadcast or recorded, but their minutes are public (Art. 11b Local Self-Government Act)
Since when has the AI Act been in force in Poland?
The AI Act has been in force in Poland, and directly applicable, since 1 August 2024, and its provisions apply in stages: from 2.02.2025 AI literacy (Art. 4) and the ban on prohibited practices (Art. 5), from 2.08.2025 the obligations of providers of general-purpose AI models, from 2.08.2026 transparency (Art. 50) among others, from 2.12.2027 the obligations for high-risk systems in Annex III. In Poland, KRiBSI carries out inspections and imposes fines from 28.10.2026
What does the AI Act omnibus change?
Regulation (EU) 2026/1744 (Digital Omnibus on AI) postponed the obligations for high-risk systems: for Annex III to 2.12.2027 and for Annex I to 2.08.2028. Generative systems placed on the market before 2.08.2026 have until 2.12.2026 for machine-readable marking of content. From 2.12.2026, new prohibited practices are also added to Art. 5
Where can I read the AI Act in Polish?
The official Polish text is on EUR-Lex: Regulation (EU) 2024/1689. The changes made by Regulation (EU) 2026/1744 (Digital Omnibus on AI) are in a separate act, also available in Polish on EUR-Lex
Does DORA cover an AI provider?
Yes. An AI model used through an API, in the cloud or as part of software is an ICT service. The institution enters the provider in the register of information and signs a contract with the clauses of Art. 30, and where AI supports a critical function it also prepares an exit strategy
Does Recommendation D still apply?
No. KNF repealed it with effect from 17 January 2025, together with the IT guidelines for insurers, fund management companies, investment firms and market infrastructure, and UKNF withdrew its cloud communication. DORA has taken their place
Is a bank also subject to the KSC Act?
Yes, if it is at least a medium-sized enterprise, but DORA takes precedence in ICT risk management and incident reporting. From the KSC Act a bank applies, among others, the provisions on entry in the register of essential and important entities
Can a bank use ChatGPT?
The regulations do not ban any specific tool. Each one, including an AI chat, does however require a contract with DORA clauses, an entry in the register of information and a risk assessment. An employee’s private account does not meet these conditions, so a tool approved by the institution is needed, such as TWIN:DESK from the SAIE ecosystem
Is AI in creditworthiness assessment a high-risk system?
Yes, if it assesses natural persons. From 2 December 2027 the bank must ensure human oversight, monitor how the system works and assess its impact on fundamental rights before deployment. The same applies to pricing of life and health insurance
Who supervises AI in finance?
KNF supervises institutions, including on DORA and ICT risk. From 28 October 2026 the application of the AI Act can be inspected by KRiBSI, which includes a member designated by KNF
How long does the game take and what does it run on?
Street poll takes about 3 minutes, Phone about 5. The game runs in a browser on a computer, tablet or phone, in Polish and in English. No registration or installation needed
Where do the human quotes come from?
From street polls, reports and accounts in the Polish press, and from recordings released by the police or described in decisions of UOKiK (Polish competition and consumer protection authority). We checked every quote at its source, and after the reveal the game shows the source with a link to it
Who writes the machine’s answers?
SAIE generates them on our infrastructure, for the same question and at a similar length. On Easy, the AI answers like an assistant; on Hard, it pretends to be human
Does the game collect my answers?
No. The game does not collect personal data or the content of your answers. Only anonymous data about the course of the game goes into the statistics: mode, level, topic or call, correct guesses, decisions, chosen question cards and score
Why is there a second decision in each call?
In a real call, what you do matters more than who is speaking. A scammer may be a human and a helpline a machine; the safe behaviour is the same in both cases
Why do some human quotes sound like AI?
Because people also speak smoothly and in general terms. This is deliberate: style alone is not enough to recognise a machine. That is why the game teaches a procedure, not just listening